01Work & experience

Problem → action → result.

01 · Strategy Ops · Amazon

Redesigning a site operating model

Problem

Fixed staffing and manual processes capped throughput at a 100K-units/day site.

What I did

Assessed current vs. future state, built the capital investment business case and a real-time staffing tool for 60 managers.

+50%

productivity · −15% labor cost

02 · AI Transformation · HSBC

Agentic workflows for analyst teams

Problem

Repetitive analyst work took 7 days per cycle across 6 countries.

What I did

Designed agentic GenAI workflows, ran change management and drove adoption across teams.

15 min

cycle time · −40% annual cost

03 · Finance · HSBC

Experiment-led scoring models

Problem

ESG scoring approaches weren't tested before rollout.

What I did

Ran structured experiments on scoring models and scaled what worked into the standard process.

$500K

annual savings

02Experience

Engineering → analytics → strategy.

05/2026 – 08/2026 · Dallas, USA

Amazon

Strategy & Operations Manager Intern

→Reimagined the site operating model through capital technology investment — built the business case that increased productivity by 50%.
→Built a real-time staffing solution for 60 managers across lines handling 100K units daily, reducing labor costs by 15%.

Rachel at the Amazon Spheres in Seattle — At the Amazon Spheres.

10/2023 – 08/2025 · Bangalore, India

HSBC

Manager — Quantitative Analytics, ESG & Managed Solutions

→Designed agentic workflows on an enterprise GenAI platform, cutting cycle time from 7 days to 15 minutes and annual cost by 40%.
→Led a cross-functional team across 6 countries to scale AI-driven ways of working, driving $15M in reallocation decisions.
→Ran experiments on scoring models and scaled winners into standard process — $500K annual savings.
→Directed a neurodivergent internship program: 16 interns, 100% transitioned to full-time roles.

09/2022 – 10/2023 · Bangalore, India

HSBC

Analyst — Quantitative Analytics

→Built end-to-end storylines across $15B+ AUM for senior leadership, improving efficiency by 50%.
→Turned customer pain points into an AI-powered screening system across 80K+ entities, cutting review cycles by 60%.

The group of interns Rachel mentored at HSBC, photographed together in a conference room

Mentoring · HSBC

A neurodivergent internship program

I directed an internship program for neurodivergent interns at HSBC — 16 interns, every one of them transitioned into a full-time role. Mentoring and learning alongside that group is work I am still grateful for.

07/2021 – 09/2022 · Hyderabad, India

Tata Consultancy Services

Software Engineer — Risk & Compliance (BFSI)

→Won senior management buy-in for a cloud migration serving 100K users, improving system stability by 35%.
→Owned real-time ETL and API pipelines monitoring $50B+ in assets with 100% uptime in risk alerts.

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